Purpose and participation:
Building better customer loyalty

Icon_Outline_Black_Calendar.png Wednesday, November 13th

 1:30-2:30pm ET

Hear from the head of the Hilton Honors loyalty program and a leading loyalty analyst on how to build emotional loyalty into strategic planning and get more value out of your programs. Through a lively discussion of key loyalty marketing trends, you’ll learn how to: 

  • -Tackle core customer needs and pain points
  • -Deliver relevant and valuable experiences for customers
  • -Engage customers at a higher level beyond your product or service





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Emily Collins

Principal Analyst

Forrester Research, Inc.

Jonathan Nouri

VP + Global Head of Hilton Honors

Hilton Hotels & Resorts

Guy Cierzan

Managing Partner

ICF Next

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